Shipping & returns

Delivery & Shipping Charges

The costs of delivery will be as displayed to you on our website at the time of checkout. During the order process we will let you know the estimated delivery timeframe. We will deliver the goods to the premises you specify on your order. All shipments require signing for on delivery, somebody must be available to accept delivery of your order (normally between 9:00 am and 6:00 pm Monday to Friday). We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended. After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us, and we reserve the right to charge you an additional re-delivery charge. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Please check the goods on delivery - any goods found to be missing or damaged should be notified to us within 24 hours from the time you receive the items. If the goods are lost or damaged in transit, please let us know promptly. Please inform us if your item has not arrived after 14 days of ordering so that we can look into this promptly for you. Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods. Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

My tracking number is not showing any information.

Tracking is emailed to you the moment your order ships. However, courier company does not update tracking for 24 to 48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact customer care at info@devouebyalishba.com.

Do you offer exchanges and returns?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at info@devouebyalishba.com. If an item may be considered defective, please email info@devouebyalishba.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by DevouebyAlishba.com, you will be eligible for a refund or replacement of the same item. Customers are responsible for the return-shipping fee, and it is not refundable. All returns should be shipped at: DevouebyAlishba.com Returns, Address, Tel:. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from DevouebyAlishba.com orders. In case of delayed, lost or stolen packages, please fill out a claim at courier company so they may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward. Processing time is 1 to 2 business days for regular orders and for Rush Handling order 24 hours. All orders placed Fridays after 2 pm or during the weekend or Holiday will be processed the next business day.

Refuse Packages

For refuse packages the shipping fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

Incorrect Shipping information

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact courier company to reroute your package in case of any error on shipping information. The Reshipment Fee will apply to all orders returned to us. We cannot guarantee replacement of lost or stolen packages shipped.