FAQ

1. What are your animal testing policies?

Lashes and make-up are not tested on animals

2. How many uses can you get from one false lashes pair?

This varies by user, however, with proper care, our flase lashes can be worn upto 30 times.

3. What is the best way to remove lashes from eyes after use?

    • Hold skin taut near temple. Place other hand on outer corner of lash and gently pull lash towards the inner corner of eye
    • No damage is done to the natural lash because lash adheres to skin not natural lashes.
    • Use makeup remover pads to remove excess adhesive/makeup on skin
    • Remove adhesive from lash band and replace the lash in its original tray

If you feel poking from strip lashes that is an indication that your false lash is too wide for your natural eye shape. Please trim lashes preferably from the outer corner (to keep its style and design) for a more comfortable fit.

4. How do you clean/care for them?

Lashes can be cleaned by wiping the band and lashes with a gentle eye makeup remover. After cleaning, replace the lashes back on to the tray and re-wear.

5. Are they made of human or synthetic hair?

This varies from style to style.

6. How do you safely remove lashes from the tray?

Gently lift lash from lash try using fingers or tweezers. Be sure not to pull the lash as it may break lash hairs off or bend the band in an awkward position making the lashes unusable.

7. Is lash glue included with DevouebyAlishba.com lashes?

DevouebyAlishba.com lashes do not come with lash glue.

8. How should lashes be stored?

Store lashes on their original tray.

9. What is the bestselling lash?

All DevouebyAlishba.com lashes are equally popular. However, comma style are our bestselling lashes. They are universally flattering and feature a very thin lash band for a seamless look and comfortable wear.

10. How long do the individual lashes last?

DevouebyAlishba.com Individual lashes can last up to 2 weeks when applied with high quality Lash adhesive. DevouebyAlishba.com lashes can also easily be applied with any normal quality lash adhesive for 1 day wear.

11. Are they safe for contact lens wearers?

Yes.

12. Can I sleep with them?

Yes.

13. How long do I have to wait to apply the lash after applying the adhesive?

Lash adhesive can take up to 30 seconds to become tacky.

14. Why are my eyes swollen after removing lashes?

There could be various reasons as to why eyes are swollen after removing lashes. One could be allergic to adhesive, lash fibers, etc. Please consult your physician.

15. Will I lose some of my natural lashes by using or removing strip or individual lashes?

Yes, there is a chance you will lose a few lashes. However, that is normal and to be expected since lashes tend to shed naturally.

16. How do I prevent the lash from poking my inner / outer eye?

If you feel poking from strip lashes that is an indication that your false lash is too wide for your natural eye shape. Please trim lashes preferably from the outer corner (to keep its style and design) for a more comfortable fit.

17. Why is a specific lash style not consistent from purchase to purchase?

Lashes are handmade, so there may be a slight variance from lash to lash.

18. How do you apply strip lashes?

Align band with natural lash line to check fit. Trim excess if necessary. Apply a thin line of adhesive along band. Wait 30 seconds to set. Secure lash by laying on the center of eye and then laying each end down along lash line.

19. What are the ingredients in your products?

The ingredient list for each product is listed on its respective product page on the website.

20. Is it normal to lose lashes while removing the lashes?

Yes, your natural lashes have a shedding cycle so there are chances that some lashes may be naturally shedding while you remove your false lashes.

21. How do I cancel an order?

All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.

22. How do I contact customer service?

You can contact our customer service on Monday to Friday between 9:00 am – 5:00 pm PST at info@devouebyalishba.com or by submitting the form at contact us page or via phone at +92 (300) 927-8917.

23. I’m interested in distributing DevouebyAlishba.com Lashes, who should I contact?

Click here to be redirected to our contact form Submission page.

24. I’m interested in being an affiliate with DevouebyAlishba.com, who should I contact?

Click here to be redirected to our Affiliate Program Submission page.

25. Do you ship internationally?

Yes, we ship to almost every country worldwide.

26. What language should my order be placed with?

All orders must be entered and processed in English.

27. Do you accept mail forwarding addresses?

Yes, we can add shipping to AE/SA/QA/UAE. Work best with PO Boxes. All addresses and information should be in English.

28. Which currency are my orders processed in?

All orders are processed in United States Dollars (USD).

29. Customs and Duties information.

At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

30. How much is shipping to my country?

The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.